A Fellos order goes through 4 steps:

Step 1: Payment, ID verification and questionnaire (right after checkout)
Once payment has been processed, your ID has been verified and the medical questionnaire has been completed, your request is sent straight to a doctor.

Step 2: Review by the doctor (48 to 72 hours)
The doctor carefully reviews your request based on your answers and medical history. In some cases the doctor may ask additional questions, which can extend the turnaround time.

Step 3: Approval and pharmacy processing (usually within 24 hours of doctor approval)
Once the doctor approves, the prescription is automatically sent to the pharmacy, which packages your order carefully and discreetly according to the applicable guidelines.

Step 4: Shipping and delivery (1 to 3 business days from shipment)
Once the pharmacy has processed your order, you'll receive a confirmation email with track & trace details. Delivery is handled by PostNL; you can follow and adjust the delivery via the PostNL app or website (e.g. a different time slot or pickup point).

Total turnaround time: on average 3 to 6 business days from request to delivery.

Weight loss medication (Ozempic, Wegovy, Mounjaro, Saxenda) follows a different delivery process, as it needs to be transported chilled. Instead of PostNL, delivery runs via AMP: once the pharmacy has processed your order, you'll receive an email from AMP within 1–3 business days with a proposed delivery day. That same email gives you 24 hours to change the delivery day if it doesn't suit you. Make sure you're home on the delivery day to sign for receipt.