We hope you're happy with your order. Not the case? Below you can read about the return options.
Products without a prescription
Products without a prescription can be returned within 14 days of delivery, without giving a reason.
Before this period ends, send an email to [email protected] with your name, address and the order you'd like to return.
Do you have a subscription? Then you need to send the product back to the pharmacy within 14 days of your notification.
Prescription products
Unfortunately, we can't take back prescription medication, even if it's unused or unopened. This is due to:
Safety and hygiene: medication is personal and may not be used by others.
Quality: we can no longer guarantee the quality of the medication after delivery.
Legal rules: pharmacies are legally required to destroy returned medication.
We understand this can be frustrating, but these rules exist to protect your health.