Whether you can cancel depends on the stage your order is in.

You can cancel your order without giving a reason via your personal account. No costs are involved.

Hasn't the prescription been sent to the pharmacy yet? Then cancellation is still possible. Get in touch via the chat, and we'll check the status and cancel the order if possible. The amount paid will be automatically refunded.

Has the prescription already been sent to the pharmacy? Then cancellation is only possible in exceptional cases and in consultation with the pharmacy. We'll check this for you, but can't make any guarantees.

If the pharmacy doesn't agree, unfortunately no refund can be issued.

Please note: cancelling an order doesn't automatically stop your subscription. Don't want to receive any new orders? Pause or cancel your subscription via your personal account.