Important: to pay via a payment link, you need to be logged in to your account. You'll also receive an email if a direct debit payment fails. This email contains a button that takes you to the payment page. This button only works if you're logged in at that moment.
Payment not working, or the payment screen not loading? Try the steps below.
Direct debit payment failed?
You'll automatically receive an email if an automatic direct debit payment has failed. This email contains a payment button so you can still pay: make sure you're logged in when you click this button.
Had enough money in your account but the payment still failed? We recommend changing your payment method via your personal account. This prevents the same issue happening with your next order.
Step 1: Refresh the page
Close the page and reopen your personal account. Then try paying again.
Step 2: Try a different browser
Browser issues or extensions such as ad blockers can block the payment screen. Try a different browser or open an incognito window.
Step 3: Clear your browser cache
Clear your browser's cookies and cache and try again.
Step 4: Use a different device
Try a different device, such as a laptop instead of your phone.
Still having issues?
Send a message via the chat and mention which device and browser you're using. We'll help you as quickly as possible. Still stuck? Contact customer service and ask whether they can share a payment link with you.