In your personal portal, you can handle a lot yourself, without needing to contact customer service. Below is an overview of the main features.
Treatment & order
Fill in the evaluation form: appears automatically after every payment, needed for your follow-up order
Medical chat: direct contact with the doctor for medical questions
Start a new treatment: start an intake for an additional treatment
Managing your subscription
Pause: skip the next order, until a date or indefinitely
Adjust payment date: pay earlier or later
Adjust dosage: submit a request, reviewed by the doctor
Cancel: end your subscription immediately
Account & profile
Change delivery address: via Account settings
Change payment method: iDEAL, direct debit, credit card, PayPal
Change email address: via Account → Profile
Change password: via "Forgot password" on the login page
Documents
Letter for healthcare providers: download via the Documents section
Travel declaration: request via customer service chat
Can't find what you need? Get in touch via the chat, and we'll help you further.
Your personal account is available at: app.fellos.nl